Effective Date: February 28, 2025
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES (AS DEFINED BELOW), AS THEY FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND AMAN KITCHENS AND BEDROOMS LIMITED.
IMPORTANT NOTICE FOR U.S. CUSTOMERS REGARDING ARBITRATION: PLEASE ENSURE YOU READ AND FULLY UNDERSTAND THESE TERMS, AND RETAIN A COPY FOR YOUR RECORDS. THESE TERMS CONTAIN A WAIVER OF YOUR RIGHT TO JOIN CLASS OR REPRESENTATIVE ACTIONS, AND REQUIRE THAT DISPUTES BE RESOLVED THROUGH INDIVIDUAL ARBITRATION. PLEASE SEE CLAUSE 24 FOR FURTHER DETAILS.
1. Introduction
1.1. Please review these Defendora Terms of Service (referred to as the “Terms” or “Agreement”) carefully before you access or use our products. The Terms define the nature of the services we provide to you (our customers), and the respective rights and duties both parties have regarding your use of Defendora’s products, services, applications (apps), and other offerings, including any related software (as further described below) and accompanying documentation (collectively, the “Products” or “Services,” or individually a “Product” or a “Service”) offered through mobile or desktop apps or websites operated by us. By accessing and using these Services, you confirm that you have read, understand, and agree to be bound by these Terms, together with any relevant policies and additional conditions mentioned herein, forming a legally binding contract between you and AMAN KITCHENS AND BEDROOMS LIMITED.
1.2. We reserve the right to modify the Service at any time—this may include changes to free or paid functionalities—without prior notice. After such modifications come into effect, your continued use of the Service will signify your acceptance of the updated Terms. If you disagree with any revisions, you must immediately discontinue using the Service. If you continue to use the Service, you accept the new Terms.
1.3. By utilizing our Services, and without restricting or altering the above, you acknowledge that you are entering into a legally binding agreement with us and are deemed to have read, understood, and expressly agreed to these Terms in their entirety.
2. Subscription
Our Services are typically offered on a subscription basis (“Subscription”), which provides you with access for a specified duration (a “Subscription Term”), commonly one month or one year, as chosen at enrollment. In return, you agree to pay the relevant fees (“Subscription Fees”). If you opt for a Subscription, you will be charged upfront upon enrollment and subsequently on a repeating cycle (a “Billing Cycle”), which may be monthly, yearly, or another periodic interval, depending on your selected Subscription Term. You are responsible for paying the Subscription Fees for the option you choose.
3. Automatic Renewals & Cancellation
3.1. At the end of each Billing Cycle, your Subscription automatically renews for the same length of time at the prevailing rate or Subscription Fee displayed in your account, unless either party cancels at least one (1) day before your next Billing Cycle begins.
3.2. For Subscriptions purchased through Google Play or the Apple App Store, the cancellation process is governed by those respective platforms. You must contact the applicable store directly to cancel, and we cannot issue refunds for Subscriptions made via those platforms.
3.3. If either you or we cancel your Subscription, no further recurring Subscription Fees will be billed to the payment method on file, and your Subscription will remain active only until the end of the current paid Subscription Term.
4. Free Trials
4.1. From time to time, we may offer Free Trials at our discretion. The specific rules or limitations will be provided during sign-up or in promotional materials. Free Trials are generally available only to users who have not used a Free Trial for the same Service in the prior 12 months (or any time period stated upon sign-up). We reserve the right to change or withdraw Free Trials at any time without notice.
4.2. To avoid rolling into a paid Subscription at the end of a Free Trial, you must cancel at least 24 hours before the trial ends. This can be done via your account dashboard or as otherwise instructed. We will inform you of the relevant fees prior to charging you at the close of the trial.
5. Fee Changes
5.1. We may alter the fees we charge for the Services at any time, at our sole discretion, but we will provide you with at least thirty (30) days’ advance notice of any fee changes.
5.2. If you are using any free version of the Service (“Free Service”), we or the Free Service may present advertisements (“Advertisements”). You acknowledge and consent that Advertisements may appear as overlays or interstitials. We reserve the right to block or deny access to the Free Service if you violate these Terms, are suspected of fraud or copyright infringement, or use an ad-blocking tool or another mechanism that interferes with the display or functionality of Advertisements. We do not endorse nor are we responsible for any products, services, or content found in Advertisements or for any dealings you may have with advertisers. YOUR INTERACTION WITH OR USE OF ANY ADVERTISING CONTENT IS AT YOUR OWN RISK.
6. Eligibility
Our Services are available exclusively to individuals who are “Eligible,” meaning you must (i) be at least 18 years of age or of legal majority in your jurisdiction; or (ii) if you are under the legal age in your jurisdiction, you must have permission from a legal guardian or parent to use the Service. However, if you are under 13, you are not Eligible and cannot use or access the Services under any circumstances. By installing, accessing, or using the Services, you represent and warrant that you meet the eligibility criteria. Anyone who has been previously suspended or removed by us or is otherwise deemed ineligible is not permitted to use the Services.
7. User Accounts, Data & Passwords
You bear full responsibility for all content and data that you input or process through our Services. If you register an account or subscription, you may be asked to create a username and password. Your account is personal to you and must not be shared with or used by others. You must treat your username and password confidentially, and you are responsible for any activities that occur under your account. Do not attempt to gain unauthorized access to other users’ accounts. If your username and password become known to another person, that individual may be able to access your account. You must immediately notify us if you suspect any security breach or unauthorized account use. You are prohibited from using a username that you are not lawfully entitled to use (such as another person’s name or trademark) or that is offensive, obscene, or vulgar. We reserve the right to suspend or terminate your account for suspected or actual fraud, illegal activities, or breach of these Terms.
8. Access
To use our Services, you must be Eligible, create a user account, and, if necessary, enroll in a Subscription. Certain Services may require you to download and install specific software (“Software”) onto your device. “Software” includes mobile, web, or desktop applications, as well as any updates, upgrades, bug fixes, or related documentation that we provide for use in conjunction with the Services.
9. User Feedback or Submissions
9.1. If you submit any feedback, suggestions, reviews, ideas, or other content about the Services (“Submissions”), whether directly or via a third party (for example, Apple App Store), you grant us and our affiliates, to the fullest extent permitted by law, a perpetual, irrevocable, worldwide, unlimited, sublicensable, royalty-free, and non-exclusive license to use, copy, modify, publish, translate, distribute, publicly display, transform, derive from, or otherwise exploit your Submission in any current or future media, for any lawful business purpose, including improving or marketing our Services. You waive any claim to compensation for such use of your Submissions. We have no obligation to display or use any Submission you provide and may remove it at any time.
9.2. You alone are liable for the content of any Submission. Once posted, we may not always be able to remove your Submission. Submissions are neither confidential nor regarded as proprietary. By submitting content, you confirm you have all necessary rights to provide it and that it does not infringe any third party’s intellectual property rights, violate any law, or contain harmful content (such as malware). You agree to waive any moral rights (or equivalent) in your Submissions, ensuring that we may use them freely and without restriction.
10. Updates
We may periodically develop and distribute upgrades, bug fixes, patches, or additional features for the Services and associated Software (collectively “Updates”). Some Updates may add, modify, or remove certain functions or content. Failure to install the latest Updates may result in portions of the Services not functioning correctly. We are not obligated to provide Updates or maintain specific features or functionalities. All Updates form part of the Services and are subject to these Terms.
11. Privacy Policy
11.1. We value your privacy. Personal data we collect and process is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you acknowledge that you have reviewed and agree with our Privacy Policy and consent to its described practices.
11.2. Without limiting any statements in our Privacy Policy or these Terms, you represent and warrant that:
– We may process your personal data and any third party’s personal data you provide to us;
– Before giving us personal data belonging to someone else, you have obtained their permission and informed them of these Terms;
– Any personal data you submit in connection with our Services (or other services) is collected in compliance with relevant privacy laws, is accurate, and is current;
– If you use third-party services, you have agreed to the privacy policies and terms that govern those services, including how personal data is handled by both us and any applicable third party.
12. Availability of Services
Our Services depend on internet connectivity and other third-party infrastructure or resources that may occasionally become unavailable or slow. Despite our efforts to ensure consistent operation, the Services might be inaccessible without prior notice for reasons such as (i) updates, testing, or removal of features; (ii) technical problems or maintenance; or (iii) circumstances outside our control (see “Force Majeure,” below). We are not liable for such interruptions.
13. Force Majeure
Neither party is responsible or liable for any delay or failure to perform obligations, or for inadequate performance, resulting from unforeseen events or causes outside that party’s reasonable control (“Force Majeure Event”). This may include natural disasters, strikes, terrorism, wars, internet failures, power outages, government actions, or any other events that could not have been prevented with reasonable care. Both parties will use commercially reasonable efforts to minimize delays or failures and resume performance as soon as possible.
14. Third-Party Offerings
14.1. Our Services may integrate or give you access to third-party content (“Third-Party Content”) or third-party products, services, offerings, platforms, or websites (“Third-Party Services”), collectively known as “Third-Party Offerings.” These are operated by external parties. We do not control, endorse, or assume responsibility for Third-Party Offerings, nor how third parties collect or use any data you share with them. Your interactions or contracts with providers of these Third-Party Offerings are governed by their respective terms and policies, not ours. We will not be liable for any loss or damage caused by or in connection with your use of or reliance on such Third-Party Offerings.
14.2. Links to Third-Party Offerings or the presence of Third-Party Content within our Services do not imply our endorsement, sponsorship, or recommendation.
15. Third-Party Advertising
15.1. We collaborate with independent partners (“Partners”) who may advertise or promote our Services through their channels. We do not endorse or accept liability for the accuracy or legality of these Partners’ claims, adverts, or marketing materials.
15.2. Any statements, warranties, or guarantees made by such Partners regarding our Services—including but not limited to performance, benefits, or specific outcomes—are solely the responsibility of the Partner. We disclaim any responsibility for misleading or false advertising done by Partners. You should only rely on our official descriptions of the Services found in these Terms.
15.3. By using our Services, you acknowledge that:
– We do not pre-approve or regularly monitor Partner advertising;
– Partner claims may not accurately reflect actual functionalities of our Services;
– You should independently verify any claims made by Partners.
15.4. The VPN Services might be advertised or promoted via external platforms or services. By using our Services, you understand and agree that:
– We do not accept liability for any accuracy or legality issues related to promotional materials created by third parties;
– Any offers or claims by these third parties remain solely their responsibility, and we disclaim liability for any reliance on such promotions.
16. Prohibited Conduct
16.1. WHEN ACCESSING OR USING OUR SERVICES, YOU AGREE NOT TO:
– Send or transmit unsolicited advertisements or spam through our Services;
– Upload, post, or transmit any content that is illegal, threatening, harassing, hateful, defamatory, deceptive, fraudulent, or that violates intellectual property rights or privacy laws;
– Disseminate copyrighted material or other proprietary content without appropriate authorization;
– Use the Services in any way that breaches local, state, national, or international law;
– Restrict or inhibit other users from using or enjoying the Services;
– Attempt to hack, probe, or gain unauthorized access to systems or networks;
– Attempt to gather or publish a list of IP addresses used by us;
– Use the Services for any commercial or non-personal purpose;
– Use the Services if you do not meet the Eligibility criteria;
– Intentionally damage, disrupt, or interfere with the Services by distributing viruses, spyware, or other harmful code;
– Reverse engineer or otherwise seek to derive the source code of the Services;
– Remove or bypass security features of the Services.
17. App Store Terms
17.1. Apple App Store. If you obtain our Software or Services through the Apple App Store:
– Apple is not responsible for providing or supporting the Software or Services.
– If the Software fails to meet any applicable warranty, you may notify Apple for a refund (if applicable). Apple has no further obligations regarding warranties.
– Any product liability, regulatory non-compliance, or consumer protection claims are governed by this Agreement, and Apple is not liable for such claims.
– Any third-party intellectual property infringement claims are subject to this Agreement, and Apple is not responsible for investigating or settling such claims.
– Apple is a third-party beneficiary of these Terms and may enforce them against you once you accept them.
17.2. Google Play Store. If you download our Software or Services through Google Play:
– These Terms are between you and us, not with Google.
– Your use must comply with Google Play Store’s Terms of Service.
– Google is merely the provider of the platform, and we assume sole responsibility for our Software.
– Google has no obligation or liability to you under these Terms.
– Google is a third-party beneficiary of these Terms and may enforce them against you.
18. VPN Service Specific Terms
18.1. Defendora offers subscription-based VPN Services aimed at improving internet security and privacy. Free trials or promotional offers may be introduced at our discretion.
18.2. Subject to your adherence to these Terms, you are authorized to install and use the Software for personal, non-commercial purposes. Because the VPN relies on internet connectivity, its speed and availability may fluctuate, and we are not responsible for data loss or disruptions.
18.3. We do not endorse or facilitate any illegal activity using the VPN. Violation of these Terms, fraudulent conduct, or other unlawful behavior may result in your access being suspended or terminated.
18.4. If you use third-party services or websites while connected to our VPN, you remain subject to their respective terms and privacy policies. We are not liable for the content, transactions, or handling of data by third-party services.
19. Intellectual Property
All elements of the Services, including content, features, and functionality, are owned by us or our affiliates, licensors, or suppliers, and are protected by intellectual property laws. As between you and us, we retain all rights, title, and interest in the Services (including Software and associated materials). “Intellectual Property Rights” covers copyrights, patents, trademarks, trade secrets, and other proprietary rights worldwide. You are granted a limited license to use our Services as outlined in these Terms. No rights or licenses are given except as explicitly stated.
20. Termination
20.1. By Us. We may terminate or suspend your access to the Services at any time, for any reason, including breach or suspected breach of these Terms or unacceptable use, as judged at our sole discretion. Such termination may be immediate and without notice. We are not liable for any resulting damages to you or a third party.
20.1.1. If we terminate your Subscription for reasons other than your breach, and you are in a paid Subscription Term, you may be entitled to a prorated refund of any prepaid fees. However, if your account is terminated because of your breach, you will not qualify for a refund. Refunds are granted at our sole discretion. If you believe your termination warrants a refund, contact us with relevant details. Suspected fraud or illegal activities may be reported to law enforcement.
20.2. By You. You may terminate this Agreement at any time by discontinuing use of the Services, deleting your account, and removing any associated Software from your devices. However, any liabilities or obligations that arose before you terminated (including those regarding account responsibility per Clause 7) and the sections of these Terms that inherently survive termination will remain in effect.
21. Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless AMAN KITCHENS AND BEDROOMS LIMITED and its affiliates, officers, directors, employees, agents, suppliers, contractors, resellers, partners, and licensors (“Indemnified Parties”) from all claims, losses, liabilities, damages, expenses, and costs (including reasonable attorneys’ fees) arising from your use or misuse of the Services, your breach of these Terms, or any infringement you commit against a third party. We reserve the right to assume exclusive defense of any matter where you owe us indemnification, at your expense. You agree to cooperate with such defense.
22. Disclaimer of Warranty & Limitation of Liability
22.1. Disclaimer of Warranty. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES—EXPRESS, IMPLIED, OR STATUTORY—INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE CANNOT GUARANTEE THAT:
– YOUR USE OF THE SERVICES WILL NOT INFRINGE ANY RIGHTS;
– THE SERVICES WILL BE AVAILABLE, UNINTERRUPTED, OR ERROR-FREE;
– THE SOFTWARE OR SERVICES WILL BE SECURE OR ACCURATE;
– ANY ERRORS WILL BE CORRECTED OR THAT THE SERVICES WILL ACHIEVE ANY INTENDED RESULT.
YOU ASSUME ALL RISK AND RESPONSIBILITY FOR USING THE SERVICES AND ANY RESULTING DATA. WE MAKE NO WARRANTIES ABOUT ANY THIRD-PARTY OFFERINGS OR CONTENT.
22.2. CERTAIN JURISDICTIONS MAY LIMIT THE EXCLUSION OF IMPLIED WARRANTIES. IF YOU RESIDE IN ONE OF THOSE JURISDICTIONS, SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS UNDER LOCAL LAW.
22.3. We are not responsible for the safety, reliability, or performance of data transmissions over networks or lines outside our control.
22.4. Notwithstanding anything else in these Terms, AMAN KITCHENS AND BEDROOMS LIMITED and its representatives will not be liable for any losses, damages, or claims resulting from events beyond our reasonable control, the consequences of which could not have been avoided even with due diligence (including force majeure).
22.5. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE RELEVANT SERVICES IN THE 12-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
22.6. AS FURTHER DISCUSSED IN CLAUSE 24, ANY DISPUTES MUST BE HANDLED ON AN INDIVIDUAL BASIS; NEITHER PARTY MAY PARTICIPATE IN CLASS ACTIONS OR REPRESENTATIVE PROCEEDINGS. ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS OF THE SERVICES.
23. User Acknowledgements, Representations & Warranties
You acknowledge and accept that:
– The Services provide a VPN intended to encrypt your internet traffic and safeguard your privacy;
– The Services do not guarantee absolute protection from malware, hacking, or unauthorized access. You alone are responsible for additional security measures (for example, antivirus software);
– The VPN is not a substitute for antivirus or anti-malware solutions;
– The VPN is purely for enhancing online privacy and encryption; it does not manage device performance, storage cleaning, or threat removal.
24. Dispute Resolution & Individual Arbitration
24.1. We aim to address most issues through our customer service channels. If you are dissatisfied with how your concern is handled, you agree to give us a fair opportunity to resolve your complaint informally before initiating any formal dispute process. Provide us with a written notice of your claim as set out in the Notices section to attempt an amicable resolution.
24.2. Any dispute, including those stemming from or related to these Terms or the Services, is strictly between you and us individually; you will not bring any dispute as part of a class or representative action.
24.3. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO HAVE ANY DISPUTE HEARD IN COURT. DISPUTES ARE SUBJECT TO MANDATORY INDIVIDUAL ARBITRATION.
24.4. If you have a dispute or claim against us, you must first send a notice by email to ___________ detailing:
– Your name, address, email, and phone number;
– The nature and basis of the dispute; and
– The relief sought.
24.5. Any dispute, claim, or controversy arising out of or related to this Agreement shall be settled by arbitration in Panama City, Republic of Panama, by a single arbitrator, conducted in English. The arbitrator may grant dispositive motions regarding all or part of a claim. The arbitrator may not award damages in excess of the limits in these Terms, including punitive or exemplary damages.
24.6. The provisions in this Section 24 survive any termination of this Agreement.
25. Statute of Limitations
Any claim you may bring against us under these Terms must be filed within one (1) year from the date the claim arose; otherwise, it is permanently barred.
26. Notices
26.1. All notices must be in writing and are considered delivered when:
– Personally handed over;
– Signed for via mail or courier, or
– Confirmed by automated receipt or electronic log (for email), with no technical error message returned.
26.2. You must send any notices to us (other than routine email correspondences) via postal mail—addressed to our Legal Department—and by email.
26.3. Non-routine legal notices (for example, relating to disputes, indemnification, breach, or termination) must be sent by postal mail in addition to email.
26.4. We may send notices to the email tied to your account. By using our Services, you consent to receiving electronic communications from us. It is your duty to maintain current contact information and alert us of any changes.
27. Contact Us
For inquiries regarding these Terms or our Products, you may reach us through our Support Center or the Support Email provided in your account dashboard.
28. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Republic of Panama, without regard to its conflict-of-law provisions.
29. Miscellaneous
29.1. Electronic Notice. You agree that we may send required disclosures and notices electronically to the email you provided. Such communications satisfy any requirement that notices be in writing.
29.2. Law Enforcement and Public Interest. Nothing in these Terms hinders our ability to disclose your information if we believe such disclosure is reasonably necessary to:
– Comply with applicable laws, regulations, or legal processes;
– Protect individuals from death or serious injury;
– Prevent fraud or misuse of the Services;
– Protect our rights, property, or interests;
– Fulfill a task in the public interest.
29.3. No Relationship. These Terms do not create a partnership, joint venture, employment, agency, or franchise relationship between you and us.
29.4. Third-Party Beneficiaries. Except as stated herein, there are no third-party beneficiaries to these Terms.
29.5. Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms. Any unauthorized assignment is void.
29.6. Modification. We may modify these Terms at our discretion, for example, to comply with new legal requirements or to add new functionality. We will notify you by updating the “Last Updated” date or by other reasonable means. Your continued use of the Services after these updates signifies agreement with the revised Terms. If you do not accept the changes, discontinue use of the Services.
29.7. Severability. If a part of these Terms is deemed invalid or unenforceable, that part is limited or removed to the extent necessary. The remainder of the Terms remains valid and enforceable.
29.8. No Waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later. A waiver must be in writing and signed by us to be effective.
29.9. Interpretation of the Terms. These Terms are written in English. Any translation is for convenience only, and the English version governs. Headings are for reference and do not affect interpretation. Words like “including,” “for example,” and “e.g.” are not limiting.
29.10. Entire Agreement. These Terms (and any linked documents, including our Privacy Policy) constitute the entire agreement between you and us regarding the Services and supersede any prior or contemporaneous understandings.
Thank you for reviewing our Terms. By using our Services, you confirm your understanding and acceptance of all provisions contained herein.